S3Drive - Desktop app completely unresponsive (until resized)

I was on version 1.8.5, and this version has expired so I've updated to the latest version (1.9.0), but on this version, s3drive is completely unresponsive. The UI displays, the cursor changes to indicate buttons are clickable, but clicking causing no action to occur. Also my files are not displayed. I've downloaded and installed 1.8.6 and the problem does not occur, and it has not expired (yet). I've downloaded and installed 1.8.7 and the problem occurs there, I've reinstalled 1.8.6 to have access to my files.

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Hi @ZNemesis, thanks for report. What's your OS? Are you connected to some S3 account or perhaps you refer to our testing account that we provide?

windows 10, I use both s3 accounts and rclone inside s3drive, not a testing account

1:19 PM

the logs only report the following:

created_at,level,context,message,stacktrace
2024-06-05 22:57:49.567665,LogLevel.INFO,"instance","RPC init (config/create)",""
2024-06-05 22:57:02.720062,LogLevel.INFO,"instance","RPC init (config/create)",""
2024-06-05 22:56:39.526929,LogLevel.INFO,"instance","RPC init (config/create)",""
2024-06-05 22:50:19.193307,LogLevel.INFO,"instance","RPC init (config/create)",""
2024-06-05 22:48:46.561695,LogLevel.INFO,"instance","RPC init (config/create)",""
2024-06-05 22:48:25.235644,LogLevel.INFO,"instance","RPC init (config/create)",""

By any chance do you remember if your Rclone was default account (selected in the Profiles page) when you've tried to run S3Drive newest version? It seems there is some loop related to Rclone configuration which prevents app from starting properly.

yes, I happened to last leave s3drive in a rclone drive

In other words, based on your log I presume that problem shouldn't happen if S3 account is selected by default. We're going to investigate that, try to reproduce and release a fix. We'll also consider extending app expiration periods. It's a double edged-sword, it really allows us to push changes (it's still early stage of this app) quicker without supporting certain stuff indefinitely (e.g. last AES-GCM cipher which was then replaced by Rclone)

ZNemesis

yes, I happened to last leave s3drive in a rclone drive

specifically on a combine backend

Right, that's helpful. I will get back to you.

1:25 PM

Ah, by any chance did you have any Sync configured or mount auto-start?

definitely not mount auto-start

1:27 PM

sync configuration is currently empty, but I had used sync before and I don't remember if I've left it empty

Fair enough, thanks.

I have this problem occurring regularly now, even with v1.8.6, it seems to occur on most application launches, not necessarily if I close the application with the combine backend open. However, I have found a workaround. Resizing the window makes the application responsive again. While the application is not responsive, mouse clicks will still take effect, even to the point of selecting options within submenus, but I can not see any change on screen with the exception of the mouse cursor. Resizing the window will reveal the result of all the blind mouse clicks performed while unresponsive.

this is a video of me having freshly launched the application, clicking the menu icon, then maximising and restoring the window:

Hi @ZNemesis, we still haven't exactly figured out whether this is Rclone threading related issue or Window specific display issue or some mix. We're aware of black screen startup issue which gets fixed by resizing the app. We know that in some cases (e.g. heavy operation through Rclone) it may negatively impact the UI responsiveness. We've release 1.9.1 pre-release, it has updated dependencies including rendering engine. Would you be happy to try it out and let me know if issue still persists? https://github.com/s3drive/windows-app/releases/tag/1.9.1

Tom

Hi @ZNemesis, we still haven't exactly figured out whether this is Rclone threading related issue or Window specific display issue or some mix. We're aware of black screen startup issue which gets fixed by resizing the app. We know that in some cases (e.g. heavy operation through Rclone) it may negatively impact the UI responsiveness. We've release 1.9.1 pre-release, it has updated dependencies including rendering engine. Would you be happy to try it out and let me know if issue still persists? https://github.com/s3drive/windows-app/releases/tag/1.9.1

v1.9.1 does not resolve the issue for me, I still need to resize for the application to respond

ZNemesis changed the channel name: Desktop app completely unresponsive (until resized) 6/10/2024 12:27 AM

ZNemesis

v1.9.1 does not resolve the issue for me, I still need to resize for the application to respond

Quick question, the video that you've recorded, where there any operations pending like download/upload or sync? Is app unresponsive as shown above when it's idle?

no operations are pending. This is the application as it appears immediately after launching it

Hi again, We haven't exactly found the root cause of this issue, however we've applied some improvements which may help. Would you mind trying our most recent release? Thanks

the problem still occurs for me in v1.9.1 (build: 10090110)

Hi! Same problem here on three different Windows computers. Two of the have S3Drive installed from the MS Store ((v1.9.0 (build: 10090000) and the other one from .exe install (v1.9.1 (build: 10090110). No Rclone account. S3 account from Cubbit.

Motorolo

Hi! Same problem here on three different Windows computers. Two of the have S3Drive installed from the MS Store ((v1.9.0 (build: 10090000) and the other one from .exe install (v1.9.1 (build: 10090110). No Rclone account. S3 account from Cubbit.

Hi @Motorolo, thank you for your report. Can you please let me know if they're running Windows 10 or 11?

We've fixed black screen issue on Windows in our 1.9.2 pre-release: https://github.com/s3drive/windows-app/releases/tag/1.9.2 this may or may not address the issue that you experience, I would appreciate if you could try it and let me know if it helps by any chance. cc@Motorolo and @ZNemesis

Release 1.9.2 · s3drive/windows-app

Fix black screen issue on Windows, Fix media backup "Match" feature for encrypted files, Add loading/error indication to Cached mode rebuild, Two-way sync tweaks to improve resilience

the problem looks to be fixed for me

We've released 1.9.2+1 to general public with couple other improvements: https://s3drive.app/changelog If problem appears again (hopefully not !), please let me know. Thanks for your feedback on this.

Changelog - S3Drive

Tom

Hi @Motorolo, thank you for your report. Can you please let me know if they're running Windows 10 or 11?

Fixed for my three computers too. Sorry for not having answered earlier. By the way, one of them runs W10 and the other two W11. Thank you.

1

Motorolo

Fixed for my three computers too. Sorry for not having answered earlier. By the way, one of them runs W10 and the other two W11. Thank you.

Thanks for taking time to let us know it's solved!